Customer testimonials at New England Home Medical Equipment, LLC

Customer Testimonials

Find out what our customers have to say about our products and services.

Discover why New England Home Medical Equipment is Boston's #1 source for home medical solutions by reading some of our customer testimonials below. Are you looking to leave a review or testimonial of your own? Click the button below to let us know how we're doing!

I am writing to share my recent experience with New England Home Medical Equipment. In May of 2016 my mother had a terrible stroke leaving her paralyzed on the right side of her body. With little notice, I had to move her from her home into an assisted living facility following her stay in a skilled nursing facility. Needless to say, I was feeling overwhelmed!

I was given the name of NEHME and thankfully Teri Robertson answered the telephone! Teri calmed me down right away by reassuring me that they would help me meet my mother's needs quickly. I easily found the beautiful new NEHME retail store on Alpha Drive in Chelmsford and was greeted with professionals ready to help me in an area where I had no experience. I purchased items that would adjust well, were of good quality and was able to drive away with them immediately. They even evaluated the shower seat I had in my car and explained why it was not the best choice for my mother and I went home with a new safer model with arms and safety features that would protect her from further injury.

The products I purchased were easy to install and were reasonably priced. Additionally, Jerry Mendonca drove multiple times to my mother's new residence, at no additional charge, to fit my mother for a seat and back cushion for her wheelchair and her specific, difficult to accommodate needs. Jerry even worked around my mother's physical therapy schedule and met with she and her physical therapist in order to make sure the gel seat cushion was fitted properly!

Soon after my mother was provided with everything she needed, I had a terrible accident that required a foot surgery and a need for a knee walker. My podiatrist gave me a brochure or two of companies to call to provide me with this item. I would have had to wait and use crutches for two full days and when I called Teri, she said, "I will drop one by first thing in the morning!". I had a lot going on in my life at the time and was leaving for NY the following day so receiving that knee walker the next morning was a blessing! I was able to take it with me in my car and use it while away and it priced up at $20 less per month for a rental fee!

I cannot say enough about the wonderful service and quality that has been provided to me from my new friends at NEHME and I would strongly encourage you to visit their showroom or just cal them when a need arises. Teri knows how to "Push the Easy Button" as she puts it on things that can be so difficult to figure out when going through an already difficult time in your life. The people at NEHME really understand what it takes to lessen the stress and burden on family members and those in need of quality, affordable medical equipment. This is truly service with a smile! - A Happy New England Home Medical Equipment Customer


Our experience with New England Home Medical Equipment has been wonderful. Their responsiveness to time sensitive needs for supplies is more than accommodating. All of the staff go out of their way to be helpful. I highly recommend their business to anyone in need of a DME supplier to use them, you'll appreciate the customer service and personal touch. - Tyler


Service was excellent. Teri provided outstanding service. A pleasure to have done business here. - Thomas


Stopped in to say Thank You so much for all your help! You are so patient and sweet! Here are some pretty flowers to brighten up your day! - Nancy

Contact New England Home Medical Today

We treat our customers like family. Stop by our Chelmsford, MA location or call us at (888) 522-8285 to find the perfect solutions for you. Our business is your good health!