FAQ – Common Questions

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Frequently Asked Questions on Diabetes Management

Do you take my insurance?

We accept most major insurances as well Medicare and Medicaid. Our staff can help determine your eligibility.

How long does it take to get products approved?

The process requires our submitting prescription requests on your behalf to your Endocrinologist. Once we receive the completed prescription forms and the accompanying documentation, we use this information to apply to your insurance company for approval. When the approval comes through we ship the same day.

Can I get all my DM supplies from you?

Yes, we are able to provide all DM supplies under many of the insurance programs we support.

Will I have to call you for my monthly re-supplies?

A monthly reorder team member will call you one week before your scheduled ship date to confirm your order. You are always welcome to contact us as well.

Are you a local company?

Yes, New England Home Medical Equipment is the only Massachusetts owned and operated company servicing the DM community.